Unified Communications as a Service (UCaaS) utilizes cloud technology and Yealink desk phones to improve out-of-date phone systems. UCaaS (also known as Hosted VoIP or Hosted PBX) allows customers to easily reach employees using only one phone number. Whether they’re working remotely, in the field, or in another business location, customers reach who they need with ease. Experience high-definition voice quality, data services, collaboration tools, mobility, contact center functions, along with advanced calling features across all of your business locations and devices.
How it works
UCaaS is an internet phone system that is managed and monitored through cloud hosting. The convenient system, through Yealink phones, allows for easily managing calls across a single office or multiple locations, even when reaching remote employees or employees on mobile.
Reduces the overall costs associated with maintaining legacy phone systems and provides predictable annual expenses.
This cloud-based solution is monitored and maintained by Altaworx, eliminating the need for regular maintenance and inefficient upgrades.
Upgrades are immediately available to the system with no need to disassemble or change out equipment.
Microsoft Teams Integration
Teams Integration gives users the ability to have multiple communication points whether via app, desktop, computer/laptop, a physical phone, or a mobile device, acting as a hybrid form of communication between colleagues and others.
Reach employees with a single number on any device no matter where the job takes them. Employees can customize individual phones based on their preferences. Other features include paging, voicemail to email, call recording, conference bridge, hunt groups/call queue, busy lamp fields, auto attendant, and call forwarding.
The Cloud Connect app turns any smartphone or tablet into a UCaaS device. Add Altaworx UCaaS to any smartphone or tablet and stay connected to essential business communications with a full auto attendant and voicemail.
A seamless integration, packed with features that make business easier including: address book searching, Call history, Caller ID preview window, Embedded Softphone, Add contact, and contact popping (popping a CRM record) to name a few.